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Privacy Policy

Last updated: 15 August 2026

This Privacy Policy explains how Poza (“Poza”, “we”, “us”) collects, uses, shares, and protects personal information when you use our websites, mobile and web applications, and related services (together, the “Services”). By using the Services, you acknowledge this Policy.

1. Who we are

Poza is a financial technology company that provides software for multi-currency accounts, cards, payments, identity verification, and investing experiences. Regulated products may be provided through licensed partners. For privacy questions, contact privacy@poza.co.

2. Information we collect

Depending on how you use the Services, we may collect:

  • Account and contact details such as name, email, phone number, country, and authentication data.
  • Identity verification data such as government ID images, selfie/liveness captures, date of birth, nationality, residential address, and verification outcomes.
  • Financial and transaction data such as balances, payment instructions, card activity metadata, FX conversions, and brokerage-related account information where you use those features.
  • Device and usage data such as IP address, browser or app version, device identifiers, diagnostics, and interaction logs needed for security and product reliability.
  • Support communications when you contact us, including the content of your messages.

3. How we use information

We use personal information to:

  • create and administer your account;
  • complete onboarding, KYC, and ongoing compliance checks;
  • provide accounts, cards, payments, and investing features;
  • detect, prevent, and investigate fraud or abuse;
  • secure the Services and troubleshoot issues;
  • communicate service updates and respond to support requests;
  • improve product quality where permitted by law and your choices;
  • meet legal, regulatory, and partner obligations.

4. Biometric and identity data

Where you complete selfie, liveness, or document checks, we process those signals and related images solely to verify identity, prevent fraud, and meet regulatory requirements. We do not sell biometric identifiers. Retention is limited to what is needed for verification, audit, dispute handling, and legal obligations, after which data is deleted or de-identified where practicable.

5. Sharing

We share personal information only as needed to operate the Services:

  • Service providers and licensed partners that power identity verification, payments, card issuing, banking rails, or brokerage (for example Airwallex or Alpaca), under contractual confidentiality and purpose limits;
  • Professional advisers such as auditors, lawyers, or compliance consultants under confidentiality duties;
  • Authorities and regulators when required by law, court order, or to protect rights, safety, and security;
  • Corporate transactions if we are involved in a merger, acquisition, or asset transfer, subject to appropriate safeguards.

We do not sell your personal information.

6. International transfers

Poza and our partners may process data in countries other than where you live. Where we transfer personal information internationally, we use appropriate safeguards required by applicable law, such as contractual protections and partner compliance commitments.

7. Retention

We keep personal information for as long as needed to provide the Services, meet AML/KYC and financial record-keeping rules, resolve disputes, and enforce agreements. Retention periods vary by data type and jurisdiction. When no longer needed, we delete or anonymize data where feasible.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit, and monitoring. No method of transmission or storage is completely secure; please protect your credentials and notify us of suspected unauthorized access.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. You can also update some account details in-product or by contacting privacy@poza.co. We may need to verify your request and retain limited information where the law requires it.

10. Cookies, analytics, and similar technologies

Our websites may use essential storage for security, session continuity, and remembering your privacy choice. With your permission, we use Google Analytics 4 to understand page visits, traffic sources, approximate location, device and browser categories, article engagement, link selections, sharing actions, and successful waitlist submissions.

We do not send email addresses or waitlist form contents to Google Analytics. Advertising storage, advertising user data, advertising personalization, and Google Signals are disabled in our implementation. Google Analytics does not load until you allow analytics. You can change or withdraw your choice at any time through “Cookie settings” in the website footer. Withdrawing consent stops future analytics collection and removes Poza's Google Analytics cookies from the browser where technically possible. See Google's Privacy Policy for information about Google's processing.

11. Children’s privacy

The Services are not directed to children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate steps.

12. Changes

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by in-product or email notice. Continued use after changes become effective constitutes acceptance of the updated Policy.

13. Contact

Privacy requests: privacy@poza.co. General support: support@poza.co. Legal: legal@poza.co.

This Privacy Policy is a product disclosure for early access and onboarding. Partner privacy notices may also apply when you use regulated features provided through those partners. This page is not legal advice.